Returns & Refunds

You can request a return within 30 days of delivery. Items should be unused, clean and in their original packaging with all accessories.

Email FelineDiner@hotmail.com with your order number and the reason for the return. We'll reply with return instructions. Please don't send items back without contacting us first.

If the item arrived damaged, faulty or wrong, we cover the return shipping. For change-of-mind returns, return shipping is paid by the customer. We never charge restocking fees.

If you return a Feline Diner Pro 5, please include the free Mini Cat Water Fountain that came with it.

Once your return is received and inspected, approved refunds go back to your original payment method within 5–10 business days.

Need to cancel? Email us within 24 hours of ordering. If the order hasn't shipped yet, we'll cancel it and refund you in full.